Support
This is the support page for the Fluentish language-learning app. It covers cancelling or restoring a Fluentish Plus subscription, deleting your account, and speech privacy. A human reads every email sent to [email protected].
Frequent questions first; a real mailbox at the bottom. Email [email protected] any time. New to the app? Start with what Fluentish is.
- How do I cancel my subscription?
- Subscriptions are billed by Apple or Google, not by us, so you cancel in your store settings: on iOS, Settings → your name → Subscriptions → Fluentish; on Android, Play Store → profile → Payments and subscriptions → Subscriptions → Fluentish. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app or your account does not cancel a subscription.
- How do I restore a purchase on a new phone?
- Open Fluentish, go to the paywall or Settings, and tap "Restore Purchases" while signed in to the same Apple or Google account you bought with. Your Plus access is tied to that store account and comes back automatically.
- What does Fluentish Plus cost?
- Fluentish Plus is $7.99 per month or $39.99 per year. The annual plan includes a 7-day free trial. The free plan keeps unlimited scrolling forever. Plus unlocks levels above 3, typing and speech cards, dictionary export, and streak repair.
- How do I delete my account?
- In the app: Settings → Delete account, then type the confirmation. This permanently deletes your profile, learning progress, and sign-in record. If you have already uninstalled the app, see fluentish.co/delete-account for the email fallback. Note that deleting your account does not cancel an active subscription. Cancel that in your store settings. More: the account-deletion page.
- Does Fluentish record or upload my voice?
- No. Fluentish never receives, stores, or uploads your voice: speaking cards are graded from recognized text. Your phone does the recognizing, on-device where it supports the language and otherwise through Apple's or Google's own speech service, the same one behind your keyboard's dictation key. Speaking is optional on every card: there is always a tappable fallback.
- Why can I not advance past level 3?
- Levels above 3 (or above your placement level, if you placed higher) are part of Fluentish Plus. Scrolling and reviewing at your current levels stays unlimited and free: the paywall gates progress, not practice.
- How do I contact support?
- Email [email protected] and a human will reply, usually within two business days. For privacy-specific requests, use [email protected].
Still stuck? Email [email protected]. Include the email address you signed up with and, if it is a billing question, which store you subscribed through. We read everything.
Related: delete your account · privacy policy · terms of use